HOSPITAL & HEALTHCARE

DAMERON HOSPITAL

Stockton, California

OVERVIEW/CHALLENGE

Dameron Hospital serves a diverse and aging population in the San Joaquin country. Hospital leadership worked hard to become recognized nationally and statewide for their level of care, and needed to extend that patient centered care outside the facility into the parking lots where patients and visitors struggled to find convenient and accessible parking spaces.

SOLUTION

Signature Parking was consulted and after initial fact
finding and needs analysis with hospital leadership, our
team developed a detailed action plan for the property
recommending a valet parking program to
address the parking shortages and enhance convenience
and service levels for patients and visitors. Signature
recruited, hired and trained a team of local valet parking attendants
who staffed the valet station. Additionally, Signature worked with the hospital to reconfigure an existing parking lot to enable valet staff to tandem park vehicles and increase the net parking inventory for the hospital.

RESULTS

The new convenient valet service made an immediate impact on
patient/visitor satisfaction levels while also solving a critical parking
shortage. Patients and visitors no longer complained about parking
and instead, begun raving about the new parking convenience.

“Our patients and visitors really appreciate the valet parking service”. “Signature did an excellent job implementing the program and has been able to maintain a crew of very friendly individuals who always make a great first and last impression for our patients and visitors”.  “The are always willing to go above and beyond in assisting our patients and we really appreciate their efforts”.
– Director of Security